Due to the general compensation of funds provided by the campus, management services (including system administration) are provided free of charge at a discounted price and physical server hosting services. These offsets are intended to encourage campus departments to use the data center instead of the service room to host their servers and applications, as the data center provides a secure and reliable environment. This Service Level Agreement (« SLA ») is part of the Master Service Agreement between ColoHouse and the customer. The purpose of this SLA is to outline the service level standards by which Colohouse ensures that colocation services are provided to the customer. .